Business Analysis for Information Technology


Business analysis is the identification of business problems, the analysis of requirements and processes, and the recommendation of appropriate solutions to drive organizational improvement and achieve desired outcomes.

It involves gathering and extracting information from various stakeholders, which includes business users, customers, and subject matter experts.

Using techniques such as interviews, workshops, and observations, business analysts strive to gain a comprehensive understanding of the current state of a business, its objectives, and the underlying issues that need to be addressed.

The ultimate aim of business analysis is to enable organizations to adapt to evolving business environments, seize opportunities, and overcome challenges.

Business Analysis Framework and Methodologies

The choice of framework or methodology depends on factors such as project characteristics, organizational preferences, and the specific needs of the analysis effort.

To best fit a project’s unique context and requirements, business analysts can adapt or combine these methodologies or approaches.

Some commonly used frameworks and methodologies are:

    • BABOK (Business Analysis Body of Knowledge) Guide: It is developed by the International Institute of Business Analysis (IIBA). It offers guidance on activities such as requirements planning and management, enterprise analysis, stakeholder engagement, and solution evaluation.
    • Agile Business Analysis: This emphasizes iterative and incremental approaches to deliver value to stakeholders. It involves collaboration, and continuous feedback. Requirements are generated in the form of user stories, and deliverables are prioritized based on customer and business needs.
    • Six Sigma: This is a data-driven methodology focused on improving process efficiency and reducing defects or errors. Statistical analysis and process mapping techniques are used to identify areas of improvement, define measurable goals, and implement solutions to reduce waste and variability.
    • SWOT Analysis: SWOT stands for Strengths, Weaknesses, Opportunities, Threats. SWOT analysis is a strategic planning tool for assessing the internal and external factors that impact an organization’s performance. The internal factors are Strengths and Weakness, while the external factors are Threats and Opportunities.

Skills Required for Effective Business Analysis in IT

The skills required are a combination of technical, analytical, and interpersonal skills.

Here is a list of key skills needed for meaningful business analysis:

    • Business and Domain Knowledge: These are industry-specific terminology, processes, regulations, and best practices.
    • Technical Knowledge: To effectively communicate with technical teams, understand system capabilities and limitations, and bridge the gap between business and technology.
    • Analytical Thinking: This will help to break down complex concepts into smaller, manageable components, and to evaluate and interpret data. This skill will also help a business analyst to understand business processes, perform requirements analysis, and propose effective solutions.
    • Requirements Elicitation and Management: Conducting interviews, workshops, and stakeholder engagements is a skill for gathering requirements effectively.
    •  Communication: Strong communication skills are needed for interacting with stakeholders from diverse backgrounds. The art of listening actively, asking probing questions, and communicating ideas and concepts clearly and concisely are communication skills for business analysis.

The other skills to take note of are relationship building and stakeholder management, problem solving and decision making, with adaptability and continuous learning.

Business Analysis for Information Technology - Exquis Apps

The Business Analysis Process

The business analysis process is a series of steps that business analysts follow to analyze business needs, identify solutions, and facilitate the successful implementation of change.

This process also involves conducting preliminary research to gather information about the current state of a business, defining scopes and objectives, gathering and analyzing requirements and recommending solutions to business problems.

Creating Business Requirements Documentation (BRD) is another step in this process.

This document outlines requirements in a structured manner, providing clear and detailed information to stakeholders, project teams, and solution providers. It is a reference document throughout a project lifecycle.

Other steps of the business process require collaboration with stakeholders to maintain a shared understanding, supporting the implementation of the solution, and finally, monitoring and evaluation to assess that the solution has achieved desired outcomes.

In other words, it is addressing the identified business need and meeting stakeholder expectations.

Feedback also helps to identify areas for improvement. It also supports ongoing enhancements or adjustments as required.

Challenges and Best Practices in Business Analysis for IT

Business analysis in the context of IT presents its own set of challenges. However, following best practices can help navigate these challenges.

Challenges range from having requirements changed, technological complexities, systems, and integrations to ensuring effective communication among stakeholders, and balancing business and technology.

The best practices for overcoming these challenges are:

  • Engaging stakeholders early and often
  • Following established frameworks and methodologies
  • Employing visual models and prototypes such as process kaps, flowcharts, and wireframes for visualizing requirements and solutions
  • Practicing active listening and effective communication
  • Emphasizing documentation

Future Trends and Emerging Technologies in Business Analysis for IT

The field of business analysis for IT is constantly evolving, driven by emerging technologies and changing business landscapes. 

Some future trends and emerging technologies that are shaping the field of business analysis:

    • Artificial Intelligence and Machine Learning: AI and ML are revolutionizing business analysis by enabling advanced data analytics, predictive modeling, and automation. Business analysts can leverage AI-powered tools and algorithms to analyze large datasets, identify patterns and make data-driven recommendations.
    • Robotic Process Automation (RPA): This involves automating repetitive and rule-based tasks using software robots. In business analysis, this can streamline business processes, improve efficiency, reduce human error, optimize workflows and increase productivity.
    • Data Analytics and Visualization: Business analysts can leverage tools and techniques to uncover insights, identify trends, and support evidence-based decision-making. Data visualization enables stakeholders to visualize and understand complex information. This can help to draw out meaning insights.

Business analysts would need to continuously update their knowledge and skills, and embrace these advancements.

By doing so, they can contribute to innovation, drive business transformation, and deliver value in information technology.


Business analysis is highly relevant in modern business environments because it drives the following:

  • informed decision making
  • strategic alignment
  • operational efficiency
  • innovation
  • stakeholder engagement
  • project success and risk management
  • customer-centricity
  • agility and
  • continuous improvement

Embracing business analysis enables organizations to navigate complexity, leverage opportunities, and achieve sustainable success in today’s dynamic and competitive business world.

By embracing trends and emerging technologies in business analysis, business analysts can effectively analyze and align business requirements with the capabilities offered by IT solutions.


Read more from Exquis Apps:

The Minimum Viable Product Approach in Product Development

Market Research and Idea Validation

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